Here at Winter and Raven we pride ourselves on making sure all items are perfect before they are dispatched out to you. If for any reason, you are not happy with an item please email us straight away and we will be happy to discus with you the issue and assist you with returning the item and offering a full refund or exchange of item.
However we do not offer full refunds for change of mind but are happy for you to return item at the buyers expense and will email you with a store credit code to re-purchase or use for future purchases.Refunds or store credits will not be issued until we have received the item.
Once placing your order no alterations or cancellations can be made. If you have entered the wrong shipping details please email ASAP at firstname.lastname@example.org and we will do our best to attempt to fix this, but please know once items have left us this is out of hands. Please double check all details before submitting your order.
- The item is unworn, unwashed and in original condition.
- Must have all tags still attached.
- You have made contact with us and the item is sent back within 14 days.
- Items are to be sent back at the buyers expense.
Sale items are final and we do not accept any returns for change of mind.
Turn Around Times
We ship worldwide!
Orders will be ready to ship within 1-2 business days, this excludes weekends and public holidays. For busy periods ( new releases, Sales and restocks) please allow up to 5 days for your item to be shipped.
Tracking numbers will be sent to the email you supplied in your checkout.
We cannot take responsibility for delivery delays once in the hands of Australia Post.
International orders have the option of tracked or un tracked shipping. Please note for untracked orders you will receive a confirmation email that your item has been sent then once in the hands of Australia post we cannot take responsibility for lost parcels please take that into consideration when selecting untracked.
If an order is a pre order and purchased with an item in stock both items will be sent when the pre order arrives. However if you are in urgent need of an item in stock please email us and we would be happy to split order at buyers expense.
If your tracking number is showing your parcel is lost please contact Australia post regarding your order as we cannot take responsibility for delays or lost parcels once in the hands of Australia post.
If you have any other questions please feel free to email us at